Shipping and returns at Zoki.art: I pack and dispatch your paid order within 3–5 working days, and the post or a courier brings it to you. If the carrier offers tracking, you get a tracking number.
When I dispatch your order
I dispatch paid orders within 3–5 working days (Monday to Friday). Pre-orders and products that show a different dispatch time can take longer. When I am on holiday, I dispatch orders later. A banner at the top of the site says so.
Shipping prices
| Destination | Carrier | Price |
|---|---|---|
| Slovenia | GLS | €4 |
| Slovenia | Post of Slovenia | €4 |
| Other EU countries, Iceland, Norway, Liechtenstein and San Marino | GLS | €11 |
You see the exact shipping price in the cart before you pay. Free shipping is possible with a discount code. I post the code on social media when a promotion is on.
Delivery times
- Slovenia and most neighbouring countries: the day after dispatch (about 4–6 working days in total).
- Other EU countries: about 5 working days after dispatch.
These are estimates. The exact time depends on the carrier.
Where I ship
Slovenia, all EU countries, Iceland, Norway, Liechtenstein and San Marino. If your country is not offered at checkout, email me at hello@zoki.art.
Returns
Changed your mind? As a private customer, you can tell me within 14 days of receiving the item that you want to return it:
- Email hello@zoki.art with your order number.
- Within 14 days of your email, send the item back: unused, undamaged and in its original packaging. The return address is on every parcel. Put your order number in the parcel.
- When the item arrives back with me, or when you send me proof that you posted it, I refund everything you paid. Card payments go back to your card, bank transfers to your bank account.
If you changed your mind, you pay the postage for the return. I can’t accept a parcel if I have to pay its postage on arrival.
Exceptions: items made to your instructions (for example custom illustrations) and digital products can’t be returned. Orders based on an individual offer from me (for example corporate gifts) follow the terms we agree on.
Arrived damaged?
Oh no! Email me at hello@zoki.art as soon as possible, with a photo of the parcel and the item. I need the photo. I will send you a new item.
More details are in the Terms and conditions.